Frequently Asked Questions

About Scenterio

1. What is Scenterio?

Scenterio is a premium online perfume brand offering high-quality, long-lasting fragrances for men, women, and unisex. We also provide customizable options — letting you design your own scent, add names, gift packaging and more.

Products & Quality

2. Are Scenterio perfumes long-lasting?

Yes! Our fragrances use quality oils and proper concentrations, offering a lasting scent that typically stays for 6–12 hours (depending on skin and conditions).

3. Do you offer testers or sample sizes?

Yes — we offer tester packs (single, duo, or sample sets) so you can try scents before committing to full bottles.

4. Do you sell bundles or combo deals?

Yes — we offer duo/trio bundles, gift sets, and deals especially around festivals or holidays. These provide variety and value for money.

Customization & Personalized Perfumes

1. Can I create a custom perfume by myself?

Yes — in our “Create Your Own Perfume” collection you can select your preferred top notes, heart notes, base notes, bottle label, even add a name or special message for gifting.

2. How long does a custom order take?

Customized perfumes usually take 1–2 extra days to craft (hand-made), before we dispatch your order.

Ordering & Shipping

1. Do you deliver across Pakistan?

Yes — we ship nationwide.

2. How long does delivery take?

Typically 2–5 working days depending on location.

3. What if my address is wrong or I’m not reachable?

Please double-check your details before submitting. If there’s a mistake, contact us ASAP — we’ll try to update before dispatch.

Returns, Damages & Policy

1. Can I return or exchange my perfume?

For hygiene reasons, we don’t accept returns of opened perfumes. But if the item arrives damaged, leaked, or incorrect, we will replace it free of cost — please contact us within 24 hours with photos.

Payments & COD

1. What payment methods do you accept?

We offer:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Easypaisa / JazzCash

2. Do you charge extra for COD?

No extra charge — standard shipping rules apply.

Gifting & Packaging

1. Can I request gift packaging, gift box or custom message?

Yes — we offer premium gift boxes, customized name labels, and optional message cards. You can add these while placing your order.

Contact & Support

1. How can I contact Scenterio customer support?

You can reach us via WhatsApp, Instagram, or email (Contact Us). We aim to respond within 24–48 hours.